Shipping policy

1. AutoFull provides free shipping on all eligible orders within supported EU regions. No minimum purchase is required.

If you are a tax-exempt organization or reseller, you can apply for tax exemption on your autofull.eu orders. Please send the following information to service@autofull.com for review.

Processing time: Orders have a transit time of 2-5 business days.

Delivery within 5-7 business days.

Warehouse

Pinkertweg, 22113 Hamburg, Germany

Shipping Methods

All orders are shipped out via FedEx, DPD.

Shipping and Delivery Estimates

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 5 to 7 business days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 15 business days have the option to choose order cancellations or partial refunds. Please see return policy for more details.

When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

AutoFull takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the AutoFull shipping facility to homes or businesses. If the item is damaged in transit, please contact us at service@autofull.com to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide AutoFull with proof of the damage in detail as this will assist us in processing your order refund.

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website or contact service@autofull.com.

Additional Notes

• Delivery timelines may be affected by carrier delays, weather conditions, or other factors beyond our control
• In the event of significant shipping delays, customers may be eligible for cancellation or partial refund in accordance with our return policy
• AutoFull is not responsible for delays caused by third-party logistics providers